Frequently Asked Questions
Our cat sitters are at the disposal of clients every day (on weekends and holidays) from 8:00 a.m. until 8:00 p.m.
Currently we are able to provide cat-sitting services in Budapest’s downtown area and in certain outer districts (districts I, V, VI, VII, VIII) and in certain parts of districts II, III, IV, IX, X, XI, XII, XIII, XIV, XVI, XVII) without extra charge. Our future goal is full coverage of the capital.
Metropolitan area: Budaörs, Diósd, Érd, Budakeszi, Piliscsaba, Pilisszentiván, Vecsés
If your own district is not included in these, contact us and we’ll try to find a solution (in certain outer districts we can currently provide services only with the addition of an extra fee).
LocalCat divides parts of Budapest by district so that our cat sitters can visit cats in the areas they often go to (workplaces, residences, etc.).
This allows our cat sitters to regularly visit their same cat clients (depening on the cat sitter’s capacity) and to get to your place quickly and easily.
With LocalCat, your kitty-cat gets to stay in their comfortable surroundings and have a familiar, friendly cat sitter come visit so that you can feel stress-free and secure while you are away from your beloved pets.
Naturally, on occasion it may happen that a cat sitter needs to be substituted for, but we do our best in these cases to ensure that a maximum of two cat sitters should look after your cat.
Though we are not specialists in veterinary health, we do our best to find a solution in cases like this to the best of our ability.
Please remember to inform us about medicinal treatments your cat is undergoing.
We try to handle reservations as flexibly as we can, but we ask you to inform us about your request at least two weeks before the start date of the cat-sitting (a personal consultation must also be conducted before the first visit).
Reservations can only be confirmed if we have available capacity, so it is always worth thinking ahead.
For longer time periods away from your cat, it is most beneficial for both parties if you plan in advance and make a reservation in advance, so we can guarantee that your cat sitter will visit your pet during the same time period for up to a week.
Last-minute reservations (12-24 hours prior to current feeding visit) are only possible if the feeding period is extended (e.g., if the owner is away for 6 days instead of the originally planned 5 days).
Contact us, fill in the order form, and after our confirmation your designated cat sitter will schedule an appointment with you so that you can share all the necessary information with them including your kitty-cat’s daily routine, eating habits and needs and the availability of their vet, among other things.
There is no fee for this one-time introductory visit; it is part of the LocalCat service.
On this occasion you can also hand over your key(s) to your cat sitter.
If possible, you should give us two sets of keys.
This provides double security for any situation (even in cases of force majeure), so that we can get to your pet.
One set of keys will be with the cat sitter, and the other one will be held at the LocalCat office.
If you can provide us with only one set of keys, you will need to name a safety contact (family member/relative/friend/neighbour), who will be available in Budapest during the cat-sitting period and who will have an extra key to your home.
This is only needed in the event of an emergency that could affect your sitter, allowing us access to your pet.
Then we have to intervene instead of the cat sitter so it is essential that we have a B plan to get to the cat.
Though this is not a condition, we highly recommend it.
We take full responsibility for our cat sitters, so you need not worry about the safety of your property.
It is also certain that daily camera movement on the property will keep burglars at a distance.
For damage covered by home insurance policies (including damage from fire loss, lightning, floods, earthquakes, storms, snowfall, hail, snow pressure, explosions and blasts, pipe breakage and leakage, glass breakage, as well as damage to builings and from burglaries and robberies, etc.), however, we cannot be held liable.
If there is a security camera on your property, please let us know about its existence.
Payments can be made in cash or by bank transfer after the cat sitting has been completed based on our invoice (In the case of cash payments, within two business days, or in the case of bank transfer, two banking days following the receipt of the invoice).
No, we don’t, we handle cats exclusively.
Unfortunately we are unable to provide services for other pets such as dogs, hamsters, rabbits, guinea pigs, birds, exotic animals, turtles, and fish.
The cat-sitting service can only be cancelled under the following conditions:
(A) In cases of cancellation 4-7 days before the start of service, 50% of the whole amount of the cat-sitting fee is to be paid.
(B) In cases of cancellation 0-3 days prior to the start of or following the start of the contracted service period, the whole amount of the cat-sitting fee is to be paid.
Our cat sitters devote their full attention and care to the pets under their care, so their capacities are limited on a daily basis.
They can only visit a certain number of addresses at a time, and last-minute cancellations mean we cannot service other clients who need cat-sitting.